I recently had the opportunity to experience the last-mile delivery services provided by Cek Ongkir Lion Parcel, and overall, I was satisfied with their performance. Here is my review of their last-mile delivery services:
Speed and Timeliness:
Cek Ongkir Lion Parcel impressed me with their speed and timeliness in delivering my package. The delivery was completed within the promised timeframe, and I appreciated their efforts to ensure prompt delivery.
Delivery Tracking:
Their delivery tracking system was user-friendly and provided real-time updates on the whereabouts of my package. I could easily track its progress from pickup to final delivery, adding transparency and reliability to the process.
The Professionalism of Delivery Personnel:
The delivery personnel from Cek Ongkir Lion Parcel were professional and courteous. They handled my package with care and delivered it with a friendly attitude. Their professionalism added to my overall positive experience with their last-mile delivery service.
Package Condition:
My package arrived in good condition, with no visible signs of damage. Cek Ongkir Lion Parcel took adequate measures to protect the package during transit, ensuring it reached its destination in the same condition as when it was delivered.
Customer Service:
I had a few queries regarding my delivery and reached out to Cek Ongkir Lion Parcel’s customer service team. They were responsive and provided helpful assistance, addressing my concerns promptly. Their customer service team exhibited a high level of professionalism.
Room for Improvement: While my experience with Cek Ongkir Lion Parcel’s last-mile delivery services was largely positive, there are a few areas where they could improve:
- More precise estimated delivery time slots would be appreciated to assist with planning and ensuring someone is available to receive the package.
- Providing delivery notifications via multiple channels (email, SMS, or mobile app) would be convenient for customers who prefer different modes of communication.
Conclusion:
In conclusion, Cek Ongkir Lion Parcel last-mile delivery services proved reliable and efficient. Their speed, delivery tracking system, professionalism of delivery personnel, and package condition met my expectations. Their customer service was also commendable. While there are minor areas for improvement, I would feel free to utilize their last-mile delivery services again.